Shipping policy
Processing and dispatch
Orders are processed Monday to Friday, excluding Victorian public holidays. Orders are typically dispatched within 1-2 business days of payment clearing. Orders placed afte: 2pm AEST are processed the following business day.
During sale periods or product launches, dispatch may take longer. We will notify you if there is a significant delay.
Where we ship
We ship Australia-wide. / We ship within Australia
Rates and delivery estimates
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard (Australia) | $7 | 3-7business days |
| Express (Australia) | $12 | 1-3business days |
| Free standard shipping | Orders over 200 | 3-7business days |
Delivery estimates are provided by our carriers and are not guaranteed. They begin from the date of dispatch, not the date of order.
We ship with Australia Post / carrier name TBA. Tracking details are emailed to you on dispatch.
Delivery addresses
Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has been dispatched. Where a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.
We do ship to PO Boxes or Parcel Lockers.
Lost, delayed or damaged parcels
If your tracking has not updated for 7 business days, or your parcel arrives damaged, contact us at jason@australianallnaturalskincare.com.au and we will open an enquiry with the carrier.
Nothing in this section limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not delivered within a reasonable time.
Australian All Natural Skincare Pty Ltd (ABN 50 617 559 850), trading as Q Cosmetics Australia
34 Harpley Street, Cheltenham VIC 3192, Australia
jason@australianallnaturalskincare.com.au